Postage and Returns

UK Orders

Delivery within the UK is charged on all orders as shown within these pages. The delivery costs may vary dependent on promotional offers in place but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs.

Orders Outside the UK

Delivery on Overseas orders will be calculated at basic postage rate. There is a weight limit on postage to some countries and if this is exceeded we will need to contact you with a price for an alternative form of delivery. If this occurs we would need to charge postage seperately. Goods would only be shipped once this seperate charge is paid.

Returns Policy

We will exchange or credit any unused goods if you return them to us within 7 days of receipt. Refunds can omly be given on faulty goods. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements. Please quote your order number when returning goods. If in doubt please call us for advice. Postage/Carriage will be charged on all goods returned for exchange unless the goods are faulty. This does not affect your Statutory Rights. If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.

All queries, requests or complaints should be directed to Kirsty Jackson and will be dealt with by her personally.

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